Ever get the feeling you and a client or colleague are just talking past one another? Miscommunication and misunderstandings are one of the biggest culprits of career acrimony. That’s why, in this talk, researcher and author Heidi Grant Halvorson shares how we can get out of our own minds and make sure our message is heard. Using research from her latest book, Halvorson demonstrates the importance overcoming the assumption of false consensus and how subtle cues like eye contact and nodding can make all the difference.
Heidi Grant Halvorson is the Associate Director of Columbia University’s Motivation Science Center, and a popular blogger for HBR, Fast Company, Huffington Post,Forbes, WSJ, and 99U. As a researcher, she studies goal pursuit, the obstacles that derail us, and the strategies we can use to overcome them. Her latest book is FOCUS: Using Different Ways of Seeing The World for Success and Influence.
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